1. Free Cancellation Window
Bookings cancelled more than 24 hours before the scheduled pickup time are cancelled free of charge, with a full refund of any amount already paid.
2. Late Cancellations
Cancellations made within 24 hours of the scheduled pickup may incur a fee of up to 50% of the booking value, since a vehicle and driver are held specifically for your journey during that window. We apply this fairly and will always explain the reasoning if it applies to your booking.
3. No-Shows
If your driver arrives at the agreed pickup point and waits the included waiting time without being able to reach you or locate you, the booking is treated as a no-show and charged in full. This is why keeping your contact number reachable on arrival matters.
4. Flight Delays and Cancellations
Delays are covered automatically through flight tracking, at no extra charge — a late landing does not count against your included waiting time. If your flight itself is cancelled, contact us as soon as you know and we'll rebook your transfer to a new date or process a refund, rather than treating it as a late cancellation.
5. How to Cancel or Change a Booking
Message us on WhatsApp with your booking reference and the change you need. Most changes and cancellations are confirmed within minutes during normal hours.
6. Refunds
Approved refunds are returned to your original payment method within a few business days. If a refund hasn't arrived within 10 business days of approval, contact us and we'll look into it directly with our payment provider.